Restore Lifetime Access
Open Me → Lifetime Access, then tap Restore Purchases. Use the same App Store account that made the purchase.
Official app support
How can we help?
Find quick answers for HanziQuest: Learn Chinese, including purchases, progress, Apple sign-in, iCloud sync, and privacy.
Quick help
Common tasks in the app
HanziQuest works offline first. An Apple account connection is optional.
Sync your learning data
Open Me → Cloud Account and connect with Apple. Your data remains available locally when you are offline.
Reset learning progress
Open Me → Settings → Reset Progress. This action clears learning progress stored on the device.
Delete account and data
If connected with Apple, open Me → Apple Account → Delete Account and Data.
Frequently asked questions
Answers before you email
Do I need an account to use HanziQuest?
No. You can create a local profile and learn offline. Sign in with Apple is optional and enables private iCloud sync across your Apple devices.
Is Lifetime Access a subscription?
No. The first 20 Beginner Hanzi are free. Lifetime Access is a one-time, non-consumable in-app purchase that unlocks the complete Beginner path and future Beginner content.
Why is my purchase not showing?
Confirm that the device uses the same App Store account that made the purchase, then use Restore Purchases. If access is still missing, email support with the exact message shown in the app. Do not send payment-card information.
Does HanziQuest show ads or track me?
No. HanziQuest does not include third-party advertising, analytics, or tracking SDKs.
How do I report incorrect Hanzi content?
Email the character, puzzle number, and a screenshot if possible. This helps us find and correct the lesson quickly.
Privacy policy
HanziQuest Privacy Policy
Last updated: September 16, 2026
Overview
HanziQuest is a Chinese character learning app designed as a local-first experience. You can use the app without creating an online account.
Information we use
HanziQuest does not use third-party analytics, advertising identifiers, location, microphone recordings, or tracking SDKs.
- If you choose Sign in with Apple, Apple may provide a private account identifier, a name, and an email address or private relay address.
- If you select a profile photo, the app uses only the photo you select through the system photo picker.
- Learning progress, review history, favorites, study activity, and preferences are stored locally on your device.
iCloud and account sync
If you connect with Apple and iCloud is available, HanziQuest can sync your profile, selected avatar, learning progress, review history, favorites, study activity, and preferences to your private CloudKit database. This data is associated with your Apple account and is not placed in a public database.
Purchases
In-app purchases are processed by Apple through the App Store. HanziQuest does not receive your full payment-card details. Purchase entitlement information is used only to determine whether Lifetime Access is unlocked.
Third-party services
The app uses Apple services when you choose the related features, including Sign in with Apple, CloudKit, the system photo picker, and App Store in-app purchases. HanziQuest does not sell personal information.
Data deletion
You can delete local learning progress from Settings → Reset Progress. Connected users can open Me → Apple Account → Delete Account and Data to delete HanziQuest data from the private CloudKit database and remove the local profile, avatar, progress, review history, favorites, and preferences. Signing out keeps local learning data unless you choose deletion.
Children's privacy
HanziQuest is designed for general and adult beginner learners. We do not knowingly collect personal information from children through advertising or analytics.
Policy changes and contact
We may update this policy when app features change. Questions about support or privacy can be sent to hanzhe819@gmail.com.